Where do you ship?

We ship worldwide. All orders are shipped from our warehouse in Sweden.

For delivery, we require a valid residential or commercial address. We do not ship to P.O. boxes.

When will my order be shipped?

We usually dispatch all orders within 1-2 business days, Monday through Friday. Please note that we do not ship on weekends or Swedish public holidays. Orders placed during these times will be handled the next business day.

During busy promotional periods, we appreciate your patience as handling times may be slightly extended.

When can I expect my order to arrive?

Sweden: 1-3 business days
EU, UK, Norway, Switzerland: 3-5 business days
USA and Rest of the World: 4-6 business days

The indicated delivery dates are estimates and may be subject to slight changes depending on shipping conditions. For real-time updates, we recommend checking the tracking link included in your confirmation email.

How much does shipping cost?

We offer complimentary shipping on all orders worldwide.

Do you cover duties and customs?

We offer Delivery Duty Paid (DDP) to all countries within the European Union. This means your order will arrive with no additional duties or fees to be paid upon delivery.

Please note that for all international orders (except EU) Leochèle operates under the DAP (Delivered at Place) shipping model. The orders may be subject to additional charges once they arrive in the destination country. These charges may include import duties, customs clearance fees, handling fees, and local VAT (Value Added Tax). These costs are not included in the product or shipping prices and must be paid by the recipient upon delivery.

If you choose not to pay the applicable duties or customs fees and the shipment is refused or unclaimed, it will be returned to us. Any customs or return handling fees incurred during this process will be deducted from your refund.

How can I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking link. Should you not receive this email or be unable to locate it, please don't hesitate to contact us at customercare@leochele.com for assistance.

What should I do if my package is lost?

While we work with reliable couriers to ensure safe delivery, unforeseen delays or issues can occasionally arise. If your tracking hasn’t updated in several business days, or if your parcel appears to be lost, please contact our customer care team as soon as possible at customercare@leochele.com, and we will promptly investigate the issue with the courier.

Please note that we are not responsible for packages marked as delivered but not received. In such cases, we recommend checking with neighbors, your local courier office, or building management before reaching out.