Eligibility for Returns

We hope you are pleased with your new garment but if for any reason you are not completely satisfied with your purchase, we gladly accept returns under the following conditions:

• Items must be returned within 14 days of receipt.
• Items must be in original condition: unworn, unwashed, and with all original tags attached. We are unable to accept returns if items show any signs of wear, including but not limited to traces of cosmetics, or any other visible stains.

Items that do not meet these conditions will not be accepted and will be returned to you, with return fees payable by the customer.

In the unlikely event you receive a damaged or defective product, please notify our Customer Care Team at customercare@leochele.com within 48 hours of delivery, including your order number and clear photos of the issue.

Submit a Return request

To begin the return process, kindly follow the steps below:

• Access our online Returns Portal
• Enter your order number and email address used at checkout
• Select item(s) you would like to return
• Confirm your reason for return
• Use your own carrier. We strongly recommend using a trackable shipping service, as customers are responsible for return parcels that are lost in transit.
• Drop off your parcel at the designated service point

Refund

After we receive and inspect your returned item, you will receive an email confirming the approval and initiation of your refund. Please allow up to 14 business days for processing. Refunds will be issued to the original payment method used at checkout.

Please note, original shipping charges are non-refundable.

Exchanges

While we do not offer exchanges at this time, you may return your item within 14 days of delivery for a refund, and place a new order at your convenience.